Returns & Repairs

RETURNS & REPAIRS

RETURNS

We want to be sure you love your bobbie carr purchase, and are happy to accept returns or exchanges within 10 days of the item’s receipt. A 15% restocking fee is automatically deducted from any refund. For any item being exchanged for an item of a lesser price, the customer will receive non-expiring store credit for the remaining balance. Only one exchange is permitted per item. Sale, promotional and custom or engraved items are final sale and not eligible for return. 

How to process a return or exchange:

• Notify bobbie carr at info @bobbiecarr.com to begin the return or exchange process. Any items shipped without prior notification may be subject to processing delay.
• A printed copy of the original invoice for the item must be included in the return or exchange shipment.
• Except in the case of defective items, the customer is responsible for all shipping costs. Shipping service must include tracking service and insurance for the value of the item. Shipping labels generated by bobbie carr are available for purchase here.
• Once the shipment is received, the request will be processed within 72 hours, and the customer will receive an email confirmation of the return or exchange.

REPAIRS

bobbie carr offers free repairs on items within 90 days of the purchase date shown on the original receipt. Except in the case of defective items, the customer is responsible for all shipping costs. Shipping service must include tracking service and insurance for the value of the item.  

bobbie carr will cover any shipping or insurance costs for repair service on defective items. After the 90 day period, bobbie carr offers repairs at cost. Fees are determined on a case by case basis, based on the cost of materials required for repairs.

QUALITY GUARANTEE

All bobbie carr jewelry is ethically sourced and crafted from solid 10Kt gold, 14Kt gold, and sterling silver (925), and precious and semi-precious stones. All product descriptions include material, cut, and size details. 

Due to bobbie carr handcrafted process and commitment to preserve the inherent beauty and integrity of precious metals and stones, all materials are subject to naturally occurring color and texture variations.

bobbie carr is committed to ethical and responsible sourcing & manufacturing. We are a proud member of the Jewelers Vigilance Committee, and offer diamonds that pass the Kimberley Process Certification in support of conflict-free sourcing.

PRICING

All prices on www.bobbiecarr.com are listed in US dollars.

Shipping & Handling:

Any shipping & handling costs and sales or use tax will be added by bobbie carr as necessary.  bobbie carr reserves the right to restrict delivery to US and international addresses.

Sales & Promotions:

Promotions and sales are valid only during their promotional period, and cannot be applied to previous purchases.

Price Changes:

bobbie carr reserve the right to change product pricing and specifications without prior notice or obligation to the customer. Product pricing and specifications are subject to change due to the fluctuating pricing of 10Kt gold, 14Kt gold, sterling silver, and precious and semi-precious stones. Customers will be promptly notified of price discrepancies whenever possible. In the event that a product is listed with an incorrect price, bobbie carr reserves the right to refuse or cancel any order placed for the incorrect price, regardless of prior processing. Bobbie carr will promptly refund any processed payment that has been made for an incorrect price.